Privacy Policy

Privacy Policy

PRIVACY POLICY

Effective date: 2026-01-17

1. Introduction

Welcome to ARABCOMED.

ARABCOMED(“us”, “we”, or “our”) operates arabcomed.com (hereinafter referred to as “Service”).

We respect your privacy and are committed to protecting personal and sensitive information. This Privacy Policy explains how we collect, use, store, and protect information when you interact with this website.

2. Personal Data We Collect

a) General Contact Forms

When you contact us through our website, we may collect: – Name – Email address – Phone number (if provided) – Message content

b) Drug Safety / Pharmacovigilance Reports

When you submit a drug safety report, we may collect personal and health-related information, including: – Reporter contact details – Patient information (where provided) – Description of the adverse reaction or safety concern – Medical, treatment, and outcome details – Dates related to the reported event

This may include sensitive health data.

c) Technical Information

For security and operational purposes, we may automatically collect limited technical data such as: – IP address – Browser type – Submission date and time

3. Purpose of Processing

We process personal and health data only for: – Responding to inquiries and communications – Handling drug safety and pharmacovigilance reports – Evaluating product safety and quality – Performing follow-up where required – Complying with applicable regulatory and public health obligations

We do not use personal data for marketing, advertising, profiling, or tracking.

Data is processed based on: – Explicit consent provided at the time of submission – Regulatory and public health obligations related to pharmacovigilance – Legitimate interest in responding to inquiries and maintaining website security

5. Data Retention

  • General contact form submissions: up to 12 months
  • Drug safety / pharmacovigilance records: up to 10 years or longer if required by law
  • Security logs: up to 30 days

6. Data Sharing and Access

We do not sell or rent personal data.

Data may be accessed only by: – Authorized internal personnel – Pharmacovigilance and compliance staff – Website hosting and email service providers

Pharmacovigilance data may be shared, where necessary and lawful, with: – The Egyptian Drug Authority (EDA) or its affiliated pharmacovigilance entities – Regulatory or public health authorities

7. Cookies

This website uses strictly necessary cookies only, including security and performance cookies required for proper operation.

8. Data Security

We implement appropriate technical and organizational measures to protect data, including: – HTTPS encryption – Restricted access to sensitive data – Secure hosting infrastructure – Role-based access controls

9. Your Rights

You have the right to: – Request access to your personal data – Request correction of inaccurate data – Request deletion of your data – Withdraw consent at any time

Certain pharmacovigilance data may be retained despite deletion requests if legally required.

10. Policy Updates

This Privacy Policy may be updated periodically. Any changes will be published on this page.

11. Contact

For privacy-related questions or requests, please contact: it@arabcomed.com